Amazon launches driver-tracking system using AI cameras

Amazon has deployed artificial-intelligence–based cameras to measure the performance of delivery drivers. This is reported by The Information.

According to media reports, each truck is equipped with four cameras. They can detect traffic violations as well as read drivers’ facial expressions and gestures.

Algorithms use camera data to compile a driver rating. For each violation the system deducts one demerit point. However, in the event of a serious traffic violation, such as running a red light or ignoring a STOP sign, the rating loses 10 points at once.

At the end of each week, the company sends evaluation sheets to couriers. Drivers with high scores receive bonuses, those with low scores face fines, and too-poor performance may lead to termination.

Some drivers considered the system violated their privacy rights and quit. Those remaining have expressed concerns about the system’s accuracy. For example, a phone vibration or driving on a rough road could be interpreted by the system as a call during work time.

According to drivers, Amazon also tightened the rating criteria. Initially the average stood at 550 points, later it increased to 700.

In a statement to Business Insider, an Amazon spokesperson said the camera system has helped improve driver safety.

“We piloted this technology on more than two million miles of delivery routes, and the results have led to a significant increase in safety,” the company said.

According to them, thanks to the monitoring system, the number of accidents fell by 48%, STOP sign violations decreased by 20%, drivers wearing seat belts increased by 60%, and distractions from driving decreased by 45%.

Earlier in March, reports said that Amazon was forcing delivery drivers to sign a consent to surveillance in the vehicle.

In May, the company extended its moratorium on the use of facial-recognition technology by the police for an indefinite period.

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