The leading cryptocurrency exchange in Australia, BTC Markets, inadvertently disclosed the names and email addresses of its users in a marketing email.
Earlier today, an announcement from BTC Markets exposed client names and email addresses. This is a deeply regrettable situation and we apologise wholeheartedly for it.
— BTC Markets (@BTCMarkets) December 1, 2020
BTC Markets uses an external service for mailings. The promotional email containing personal data was sent to 1,000 user addresses.
What was our response?
Account-holders had their name and email address exposed. The process took place very quickly, therefore it was not possible to stop the batch send once the error was realised.— BTC Markets (@BTCMarkets) December 1, 2020
“The process happened very quickly, so once the error was detected it was not possible to stop the batch sending,” BTC Markets noted.
Representatives said that passwords for accounts were not compromised. Users were advised to enable two-factor authentication and to secure their email access.
The trading platform promised to report the incident to the Office of the Australian Information Commissioner and to conduct an internal investigation.
CEO BTC Markets Caroline Bowler urged users to stay vigilant, warning of possible phishing attacks. A day before the incident, she announced her appointment to the board of the national blockchain association.
Earlier, in November an unknown obtained access to the management of the Liquid exchange’s account and domain.
Earlier, Ledger, the maker of hardware wallets, reported a breach of personal information of one million users.
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