The cryptocurrency exchange OKX said it was facing customer-service difficulties due to issues on the cloud provider Alibaba Cloud’s side. The company said that user assets are safe.
.@alibaba_cloud is still fixing their HK Zone C equipment failure. Our dev team has been in contact with them and have uraged them to fix it ASAP. We are ready to resume once @alibaba_cloud resolves its anomaly.
All funds are safe.
We apologize for any inconvenience. pic.twitter.com/lrn2ITnOD5
— OKX (@okx) December 18, 2022
There is a periodic connectivity error with our cloud provider, which affects user operations. We are working together to resolve the issue. Funds are safe, the statement said.
Some Alibaba Cloud services have resumed, and OKX will allow users to place and cancel passive (Post-Only) orders, as well as manage margin.
Some @alibaba_cloud cloud services have resumed but they are not completely stable yet. We will keep you guys up to date here. We will also work on a post-mortem and avoid such problems going forward.
— OKX (@okx) December 18, 2022
OKX will reopen deposits and withdrawals on December 19 at 06:00 (Kyiv)/07:00 (MSK).
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Some users report that the exchange paused deposits and withdrawals. According to Etherscan, as of writing the OKX address had not participated in transactions for more than six hours.
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I don’t know, What happened to Okx today. Okx server down, withdrawal and deposit are not processed. @okx Please give the reason why this thongs are happened. @gate_io Also facing withdrawal and Deposit issues these things making peoples scare. #OKX #Gateio pic.twitter.com/kezOXxh1Es
— Balakarthikeyan.S (@Balakar62989915) December 18, 2022
Alibaba Cloud confirmed hardware problems in the Hong Kong IDC Zone C which affected some services.
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Apparently, @AlibabaCloudME is the reason behind @okx service outage.
Found that notice on Alibaba cloud website.https://t.co/uMRflomB2L pic.twitter.com/3gPgqLIUP4
— Kareem (@KareemFarid) December 18, 2022
OKX announces the creation of a $100 million fund to support projects affected by the FTX collapse.
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